AT YOUR HOME PET SITTING
Contract & Cancellation Policy

Reservation confirmation: It is your responsibility to confirm your pet sitting appointments. Always directly confirm your reservation with At Your Home Pet Sitting via the pet sitter attending to your pet. This ensures that we won't miss your message and care for your pet(s) will continue uninterrupted.

Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. The well being of your pet(s) depends on our communication!

Cancellations:We understand that things happen that cause plans to change. Once we have scheduled and confirmed your appointment, a fee may apply for cancellations to compensate pet sitters for time they set aside for your appointments.

        Within 3 days of services:
  • Cancellations may be made up to 3 days in advance of your scheduled service without charge.
        Fewer than 3 days prior to the first day of your schedule service period:
  • Cancellations made with fewer than 3 days of the beginning of pet sitting services will incur a fee of 100% of the total service.
       Holiday Cancellations:
  • Cancellations made during major holidays, will be paid 100% of the total service.

Early return:We understand that things happen that cause plans to change. Once we have scheduled, confirmed, and begun your pet sitting appointment, a fee will apply to cancellations due to early return because we've set that time aside for your critter(s). In the event that you return home early, you will be charged full cost for the  scheduled dates  of your unscheduled return.

Inclement Weather: In the event of inclement weather, please provide the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact this person to request assistance. The health and well being of your pet(s) is our utmost concern. We will contact you as soon as possible to keep you informed of these events.Acceptable methods of payment: Visa and Mastercard

Visitors: Please notify At Your Home Pet Sitting if others (housekeepers, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that At Your Home Pet Sitting services have been engaged. The police will be called on all intruders or suspicious acts without exception. At Your Home Pet Sitting, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while At Your Home pet sitting, is caring for your pet(s).

Unsecured pet(s): Carolinas’ Critter Sitters will not be responsible for free-roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.

Pet Proofing: It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property.

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